Privacy Policy

Privacy Policy Statement

Pure English respects your privacy. This Privacy Policy Statement provides information about our practices. It highlights ways in which you can choose how your information is collected and used, both online and by other means. This statement can be viewed from every page of the Pure English website.

If you have any comments, questions or concerns about this Privacy Policy Statement, please contact Pure English.

1 Scope of this Privacy Policy Statement

Pure English is an Australian-based organisation with a global market. This Privacy Policy Statement applies to all Pure English-owned or leased websites and domains, except where a specific Privacy Policy or Statement is posted, in which case that particular policy or statement will apply instead of this Privacy Policy Statement.

1.1 Links to non-Pure English Websites

For your convenience and information, Pure English occasionally provides links to third-party websites. If you access those links, you will leave the Pure English website. Pure English has no control over third-party websites or their privacy practices. Pure English does not endorse or make any representations about third-party websites. If you choose to provide personal data to any third party, that data is not covered by the Pure English Privacy Policy Statement. You should review the privacy practices of any organisation before submitting your personal information.

2 Collection of Personal Information

From time-to-time, Pure English collects personal information from you. There are many reasons we do this, including:

  • Because it is required to let you order or pay for a product or service
  • To allow you to request information or provide feedback
  • To allow you to subscribe to any regular Pure English information services
  • For any other reason that you should choose to provide such information.

Pure English will always advise you when we want to collect personal information from you. You may choose freely to provide that information or not. If you choose not to provide the information, Pure English might not be able to complete the relevant task for which the information is being requested.

2.1 Types of Information Collected

The types of personal information that Pure English might collect from you include:

  • Contact information such as your name, address, telephone number and email address
  • Financial information such as your credit card details
  • Your product and service preferences
  • Any other information you choose to provide.

In addition to the information you provide, if you are using a Pure English website, other information might automatically be collected and stored to enhance your web-browsing experience or for the security of the Pure English website. This information might include:

  • Your browser type and language
  • Your Internet Protocol (IP) address
  • The web pages you view
  • Other non-sensitive information related to your browsing session.

3 How We Use Your Information

The information Pure English collects from you allows us to serve you better. Pure English might use your information in a variety of ways, including:

  • Giving you information relevant to you on our products and services
  • Helping you to order products and services from us
  • Communicating specifically with you about our products and services
  • Allowing you to communicate with us
  • Providing a means by which you can give feedback to us.

Pure English will never deliberately send you unsolicited communications. You can select your privacy preferences to choose what communications we will send you, if any.

3.1 Credit Card Information

Credit card information is used only to facilitate payments and prevent fraud. This information and other sensitive personal information required to process credit decisions is not used for any other purpose. The information will not be kept any longer than necessary for providing the services, unless you specifically request we retain your information for future purchases.

4 How We Share Your Information

Under no circumstances will Pure English sell, rent, lease or give your personal information to any individual, organisation, or non-Pure English third party without your permission, except as described in this Statement.

4.1 Supply of Products and Services

Pure English retains service providers and suppliers to deliver products and services. These providers and suppliers include, for example, credit card processors, email service providers and shipping agents. Service providers and suppliers are required by contract to keep confidential information received on behalf of Pure English and may not use it for any purpose other than to carry out the services performed for Pure English. We supply only appropriate information to allow us to complete a specific business process on your behalf.

4.2 Legal, Business Changes and Security

When necessary, Pure English will share your personal information to:

  • Respond to duly authorised information requests of police and governmental authorities
  • Comply with any law, regulation, subpoena, or court order
  • Help prevent fraud or to enforce or protect the rights and properties of Pure English or its subsidiaries
  • Protect the personal safety of Pure English employees and contractors, and third parties on Pure English property.

Circumstances may arise where, whether for strategic or other business reasons, Pure English decides to sell, buy, merge or otherwise reorganise its businesses. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Pure English’s practice to seek appropriate protection for information in these types of transactions.

5 How We Handle Your Material to be Edited

Pure English manages the security and confidentiality of your material to be edited with extreme diligence. This includes all documents, photographs, etc you might send to us.

5.1 Security

Your material is stored on a secure server with tightly controlled access and is retained only until any one of the following occurs:

  • You do not accept the quote Pure English provides to you
  • Your engagement is complete and your 30 day free advice period has expired
  • You request that the material be destroyed

In any of the circumstances above, all materials provided by you to Pure English are immediately destroyed. This includes any edited materials provided back to you by Pure English. You must ensure you have your own secure copies of any edited materials provided to you by Pure English.

5.2 Confidentiality

Your material is treated with the utmost confidentiality. It will be seen only by those people directly involved in administering your engagement and editing your material. Normally, this will be no more than three people. Everyone who handles your material is duty bound to maintain strict confidentiality.

6 The Privacy of Children

Pure English does not knowingly collect information from children under the age of 13, nor does it target its websites at children under this age. We encourage parents and guardians to take an active role in their children’s online activities and interests.

7 Your Choices and Privacy Preferences

Pure English gives you the choice of receiving information that complements our products and services. You can choose to receive product- and service-specific information, as well as general communications. The information you receive could include information about new products and services, special offers and news about Pure English.

You may choose for these communications to be delivered by postal mail, email or telephone. All communications with you will be provided in accordance with this Statement.

You can make or change your choices at any time by contacting Pure English. This option does not include communications primarily for the purpose of administering order completion, contracts or other administrative and transactional notices, as the primary purpose of these communications is not promotional in nature.

8 Access to, and Accuracy of, Your Information

Pure English strives to keep your personal information accurate. We provide appropriate access to your information only after validating your identity. Where your information changes or is not accurate, you may correct or update the information by contacting Pure English at any time. You may also request in writing that your information be deleted entirely from Pure English records.

9 Security and Confidentiality of Your Information

Pure English recognises that you place your trust in us when you provide us with your personal information. We value that trust greatly and take our responsibilities most seriously. We safeguard your information through appropriate physical, technical and administrative processes. Unauthorised access to, or disclosure of, your information is not acceptable.

When you provide your information online, we utilise secure connections to encrypt all your information so that no one but Pure English can read the information. Credit card information is only used for processing payments and preventing fraud, not for any other purpose.

10 Changes to This Privacy Policy Statement

If we change our Privacy Policy Statement, the updated version will have a different revision date. If we make significant changes, we might notify you by highlighting the changes on our website, sending an email or any other appropriate way of making you aware of the changes.

11 Contacting Pure English

We value your opinions. If you have any comments, questions or concerns about our Privacy Policy Statement, please do not hesitate to contact Pure English.

Privacy Policy Statement version 1.0 2010-04-25.